Wellbeing Practices

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Resort-Wide Updates

• In collaboration with local and national health experts, our property is sanitized and maintained with daily cleaning protocols to ensure our guests are safe and comfortable.
• Hand sanitizing stations are available throughout the property.
• Aranet4 sensors have been installed throughout the property to monitor air quality and air re-circulation.
• We have installed medical grade MERV-15 air filters and UV lights in the heating and air conditioning systems of our restaurant, lobby and meeting spaces.

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Guest Rooms

• Our guest rooms were built with individual heat, ventilation and air conditioning systems. This structure ensures that any possible airborne elements are not transferred between rooms through a climate system.
• Small fridges will be sanitized after each guest.

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Arrival and Departures

• Bell carts are sanitized to a gleaming finish before each guest arrival.
• Room keys are sanitized using CDC-approved disinfectant.
• Guests will receive a final bill via email prior to departure, allowing them to skip the Front Desk checkout process.

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Housekeeping

• Rooms are thoroughly cleaned prior to guest arrival with CDC-approved disinfectants and electrostatic sprayer technology.
• Linens and towels continue to be washed and refreshed in accordance with CDC guidelines.
• Laundry and linens will be bagged in guestroom to eliminate excess contact in transit.
• Daily Service: Our team will access your room twice daily to provide daily service and turndown service.

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Dining

Harvest

• Menus are revised to reduce back of house density, while still providing the fresh, seasonal California flavors guests know and love.
• All surfaces sanitized at least once per hour by a member of the resort’s dedicated Sani-Czar team.

The Porch

• All self-service condiments and utensils will be removed and available from servers.
• Silverware will be rolled in napkins, straws are individually wrapped.
  
  

Room Service  

• Room service may be prepared as a to-go order and dropped fresh in front of guest rooms or set up for a classic room service experience.

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Fitness Center

• Fitness equipment is positioned to provide for physical distancing.
• Maximum of 3 guests will be permitted at the fitness center at one time.

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Spa

• Masks are worn by staff upon request.
• Outdoor massages are available upon request.
• All services will be by appointment only.
• Additional guests and children will not be permitted in the spa for the safety of guests and team members.
• Medical grade UV light is used throughout spa for sanitation
• Contact-less payment will be offered.
• Surface sanitation is completed every 30 mins.

Please contact our Guest Services Team if you have any questions at [email protected] or (949) 499-2271.

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